Reference

Legal rules for your rajarungkat account

rajarungkat sets out its Legal position in plain English so you can check account access, payment records, data handling and policy changes before opening an account.

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rajarungkat Legal rules for your rajarungkat account
CONTACT ROUTES

Three ways to raise a Legal question

A clear contact path helps when you need a policy answer rather than a lobby explanation.

Account access Use the account support route when phone verification, eligibility wording or a policy link prevents access. Include your registered phone detail so we can identify the account without asking you to send a password.
Data requests For a copy, correction or removal request concerning your account data, contact us through the privacy route shown in the account policy area. We may ask for verification before changing or releasing personal records.
Payment evidence If a DANA, OVO, GoPay, QRIS, bank transfer or virtual account record needs checking, send the receipt reference and visible transaction status through support. We use those details to match the request to your account.
DATA PRACTICES

How we handle Legal requests

The Legal process is designed to leave a usable record of what you asked, what we checked and which policy applies.

Data handling

We use account details to identify your request, confirm the correct policy and respond to the contact address connected with your account. We do not need your password in a support message, and you should never include it.

Cookie choices

Cookies may support account sessions, security checks and page preferences. The policy area explains their purpose, while your browser settings provide an additional way to restrict or remove stored cookie data.

Account security

Phone verification is part of the account access path. Keep your phone detail current, sign out on shared devices and contact us if an account action appears that you did not request.

Record retention

We retain account, contact and payment records for the period described in the applicable policy or where a legal or security need requires it. A request can ask us to explain which record category applies.

Policy changes

When wording, access conditions or data practices change, we place the revised text in the relevant policy area. Check the date and scope there before continuing with an account action.

Requesting corrections

If your name, phone detail or account record is inaccurate, contact us with the specific field and supporting context. We verify the request first, then update the record where the policy allows.

Answers about rajarungkat Legal access

These Legal answers cover the questions we expect you to check before creating an account or sending a policy request. They explain access, identity checks, payment evidence, cookies, retention and contact steps without replacing the current wording shown in the applicable policy area.

Our Legal pages cover account eligibility, policy access, data handling, cookies, security, payment records, retention and requests for correction. Account access depends on local law, so check the current policy wording for the region connected with your account.

Access is available where local law permits and can also depend on account checks and location signals. If you are in Indonesia, read the Legal wording shown during account creation and complete phone verification before attempting account access.

Phone verification helps us connect the account request to a reachable account detail and reduce mistaken or unauthorised access. It is an account step, not a request for your password. If verification stalls, use the account support route.

A DANA or QRIS transaction is associated with the account event, selected method and status returned during processing. Keep your receipt reference if you need a correction or status check; support can use it to locate the relevant record.

Send the request through the privacy contact path shown in the policy area and identify the exact record or field concerned. We may verify your account first, then explain whether the requested correction, copy or removal can be made.

Retention depends on the record type and the period stated in the applicable policy. Account, security and payment evidence may require different handling. Contact us with the record category, and we will point you to the relevant retention wording.

Check the policy area linked from your account for the revised wording, scope and effective date. If the change is unclear, send us the section name and your question through the Legal contact route so the request reaches the right team.

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